Frequently Asked Questions
Find answers to commonly asked questions about our products and services
When will I receive my order?
Local shipping takes 2-3 business days. To ensure plant health, we only ship plants Monday through Wednesday to avoid weekend transit. Accessories can be shipped any business day. International shipping is currently not available for live plants.
Do you ship internationally?
We currently ship accessories worldwide, but live plants are only available for domestic shipping due to customs regulations. International customers can expect delivery within 7-14 business days for eligible items.
How do you ensure plants arrive safely?
We carefully package each plant with protective materials and use insulated boxes when needed. Plants are secured to prevent movement, and we include heat packs during cold weather. Each plant is inspected for health before shipping.
What is your return policy?
We accept returns within 30 days of purchase for accessories in their original condition. Due to their nature, live plants cannot be returned unless they arrive damaged. Please notify us within 24 hours of delivery if there are any issues with your plants.
What if my plant arrives damaged?
If your plant arrives damaged, please take photos and contact us within 24 hours of delivery. We offer a 30-day guarantee on all plants and will replace or refund any damaged plants. Our customer service team will guide you through the process.
Are your plants suitable for beginners?
Yes! Many of our succulents and cacti are perfect for beginners. We mark our easiest-care plants as "Beginner Friendly" and include specific care instructions. Our starter kits come with everything needed for successful plant parenthood.
What's included with my plant purchase?
Each plant comes in a nursery pot with appropriate soil mix. You'll also receive detailed care instructions, a 30-day health guarantee, and access to our plant care guides. Decorative pots are sold separately unless specified in the product description.
Do you offer plant care support?
Yes! All customers receive detailed care guides with their purchase and have access to our online plant care library. Our plant experts are available via email for specific questions, and we send monthly care tips to help your plants thrive.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. For orders over $100, we also offer interest-free payment plans through Klarna and Afterpay.
How do I create an account?
You can create an account during checkout or by clicking the "Account" link in the navigation menu. With an account, you can track orders, save your shipping information, create wishlists, and access exclusive member benefits.
Do you have a loyalty program?
Yes! Our Plant Lovers Club rewards you with points for every purchase. Points can be redeemed for discounts, exclusive products, and early access to new releases. Members also receive monthly care tips and special birthday rewards.